How to Write a Customer Service Resume
Creating an effective customer service Resume or CV (Curriculum Vitae) will require you to highlight your relevant knowledge and experience. A well-written CV or resume and a strong cover letter, as well as an impressive LinkedIn profile, could make a the difference in obtaining an interview. We at Ballarat Resume, we specialize in providing resume and CV writing services as well as cover letter writing and LinkedIn profile optimization services to make your profile stand out the competition. In this post, we’ll discuss how to write about customer service on your resume or CV, demonstrate customer service skills on a resume or CV and offer tips regarding how to present your customer service capabilities.
How to describe the quality of service you provide on a resume or CV:
When you describe your customer service experience, focus on specific job duties and responsibilities. Utilize action verbs, such as "assisted," "resolved," or "responded," to describe your tasks. Also, be sure to include any pertinent metrics, such a customer satisfaction rates, to demonstrate your impact.
How to show customer service capabilities on a resume or CV:
Alongside the description of your experience, it’s important to mention specific abilities relevant to customer service, such as solving problems and communication. Include any relevant certificates or training including a certificate from a consumer service course or a certification with a particular customer care software.
What should I write about in regards to customer Service skills?
When you write about your customer service skills, focus on the most essential and relevant skills needed for the job you’re applying for. For example, if your job requires a lot phone communications, you should highlight your skills and experience for customer service by phone.
What do I do to write the customer experience I had:
When you write about your customer service experience, you should use specific examples and quantify your accomplishments. As an example, instead of using the phrase "Helped customers with their inquiries," say "Assisted an average of 50 customers a day by answering their queries, which resulted in a 90% satisfied rate."
If you follow these guidelines and guidelines, you can develop an excellent customer service resume CV, cover letter and LinkedIn profile that highlights the relevant skills and experience you have that make you an ideal candidate for customer service positions. Make sure to proofread your resume or CV and cover letter prior to sending it out and think about having professional assistance from Ballarat Resume if you need assistance.
