How to write a Customer Service Resume
Creating an effective customer service profile or CV (Curriculum Vitae) will require you to highlight your relevant experiences and abilities. A well-written resume or CV and a strong cover letter, along with an impressive LinkedIn profilecan make a significant difference in getting a job. We at Ballarat Resume, we specialize in offering resume and CV writing services covering letter writing, as well as LinkedIn profile optimization to make one standout from your competitors. In this article, we will detail how to convey customer service on a resume or CV, show the skills of customer service on a resume or CV and give tips regarding how to present your customer service expertise.
How to describe customer service on a resume or CV?
In describing your customer service experience, you should focus on specific jobs and duties. Use action verbs such as "assisted," "resolved," or "responded," to describe your job. Include any pertinent indicators, such as the percentage of satisfaction with your customers, to demonstrate your impact.
How to show customer service capabilities on a resume:
When you write about your experience, be sure to identify specific abilities that are relevant to customer service. These include the ability to communicate and solve problems. Include any relevant certifications or training like a customer service class or a certificate for a particular customer service software.
What should I write about customer service skills:
When writing about customer service skills, focus on the most vital and pertinent skills to the job you’re applying for. For instance, if the job requires a lot phone communications, you should highlight your experience and skills in customer service via phone.
What do I do to write the customer experience I had:
When writing about your experience with your customer service experience, make sure you use specific examples and measure your successes. For instance, instead of telling the reader that you "Helped customers with their queries," say "Assisted an average of 50 clients per day by answering their queries, which resulted in a 90percent customer satisfaction rating."
By following these tips, you can create an excellent customer service resume CV, cover letter, and LinkedIn profile that highlights your experience and expertise and make you a good applicant for positions in customer service. Make sure to proofread your resume or CV and cover letter prior to the submission and also think about seeking professional help from Ballarat Resume if you need assistance.
